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Our Services (Restoration, Enhancement, Scanning, Arching...)

1. How much does it cost to restore a photo?
Every photo restoration job is different, so they are all bid differently. Below are general estimates for the photo restoration we offer. These are just estimates, so please contact us for an accurate estimate for the repair of your photo. (Discounts available for seniors, ask for details!)

Minor Repair (1-2 hrs) $75-150
Moderate Repair (2-4 hrs) $150-300
Extreme Repair (4+hrs) $300+

2. How long will the process take?
Normally the process takes 1-2. The closer we are to a holiday it will take longer. Rush orders are available at additional cost. Please call for an estimate.

3. Can I get my order rushed?
Yes, we can rush your order. When you send in your estimate, make sure to mention in the Comment Box that your need your order rushed. Another option is to call us at (763) 323-7000 or (800) 734-9000 to ensure that you will receive a prompt reply.

4. How do I upload pictures?
Go to the ‘Get a Free Estimate’ page and follow the step by step directions to upload a picture. You will see a "Browse" button that will enable you to load a picture from your computer.

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5. I’m afraid to mail my photos, how can I protect them?
From our experience, the mail system is very reliable. Make sure to package your photo(s) securely and you can also request delivery confirmation and insurance. For more shipping information please click here.

6. What can I do if I don’t have a scanner?
You can have it scanned at a local copy store. Have them scan it at its original size at a minimum 300 dpi, save it as a JPG or TIFF, and copy it to a CD.

7. What resolution, size and format do I scan my photo(s)?
Your photo needs to be scanned in at its original size, at a minimum of 300 dpi and saved in a JPG or TIFF format.

8. How do you restore and retouch my photos?
All of the restoration process is done digitally through the computer, without altering your original. To learn more about our process please click here.

9. Are there any photos you can’t restore?
There are some photos that can be very challenging, but we do our best to restore every photo.

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10. Is my original altered?
No, we don’t alter the original photo. We scan your original and use computer programs to restore it.

11. Can I see the process of my photo being restored?
Once your photograph is restored, we will email you a proof. It’s a small file that shows the before and after results.

12. I have a smaller photo, can I have it printed larger?
Smaller photos can be printed larger, however you do run the risk of it becoming blurrier. Also how large we can go depends on the quality of the original photo and the intended use of the photo after the enlargement.

13. Why should I have my order archived to CD?
You never know what may happen to your photographs, that’s why the restoration business is in business. When you have your photos archived to CD, you ensure that your photos will always be protected.

14. What will happen after I send you my photo for an estimate?
You will be contacted through email or by phone with the estimate for what it will cost to restore your photo. Once we have received payment we start restoring your photograph.

15. Can you scan slides and negatives?
Yes. We can scan your slides and negatives and restore them just like we would with photographs.

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16. Do you offer 100% satisfaction guarantee?
We will do everything in our power to make that we exceed your expectations!

17. How does one become an affiliate?
To become an affiliate please click here.

18. Is it possible to exchange links?
The link exchange page is located here.

19. Did you mean?
The "Did you mean?" section is intended to help visitors who misspell the keyword they enter into the search engine locate the pages that they want. If you reach that page you should be able to find the correct spelling.

20. Where do I find _____ page?
If your having trouble finding a particular page, then you may want to check out our site map, or try using our search function located at the top of the page.

21. Do you have a Site Map?
Yes, click here to view it.

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22. Where are you located?
FixYourPhoto is located in St. Paul MN, we do all our scanning in house, as well as most of our work. (Some of our photo technicians like to do a part of they're restoration at home.) NONE of our work is sent out to another company, nor is it shipped over seas.

While we are located in St. Paul, we can and often allow drop offs and pick up services in Ramsey MN for client convenience We also do a fair amount of shipping across the US for out of state clients.

Our Studio address is: 2340 Charles Ave | St. Paul | MN 55114

If you would like to view a map or, use an online direction tool please click here.

23. What are your studio hours?
While we have set studio hours, we are also willing to work with your schedule by appointment on evenings, and weekends.

[Monday - Friday] 9am - 5pm
[Saturday] By appointment only.

We are not open holidays, if your still unsure as to when you might be able to meet with us, feel free to contact us.

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24. Why can't I see the galleries? | Some content seems to be missing.| Why do I see a box about "ActiveX"?
While most visitors to our site have no problem viewing active content, there are some who encounter problems, due to browser and firewall settings. Most noticeably our galleries contain Flash as a means to view the transformation of a restored image from it's original damaged state to our end result.

These users are normally using Internet Explorer, if you are using Safari, Firefox, Opera, or Google Chrome to browse the internet and cannot view active content then either you have active content blocked on your security settings, your firewall settings are extremely high, or you need to download the plug in to play the active content, in which case a little link should appear where the content belongs leading you to the provider of that media type.

If you are using Internet Explorer what is more likely the problem is the browser's default settings to block all "ActiveX" content. ActiveX simply implies all active content, and while the original intention of this function was to protect internet viewers from downloading malicious programming, it unfortunately blocks ALL Active web content. This includes movies and flash applications. There are two ways of over coming this, the first being the easiest.

1) If a popup like this one above appears while your trying to view our site, click "Yes". While this will fix the immediate problem, and allow you to view and move about in our photo galleries, it will not disable the box from appearing again. Meaning you may have to click it every page you view that has Flash on it. This is one of the major reasons why a large number of people are downloading Firefox as a browser alternative, and is also a main reason why Google has developed Chrome as another browser.

2) If a yellow bar appears at the top of your browser, click the "Click here for options" area. Normally it will give you the ability to allow active content for the site. Enabling that should permit you to view the site completely.

If your using Internet Explorer and your having a consist ant amount of trouble viewing this site as well as other sites, then you may want to consider downloading an alternative browser. All to the following are secure, and perform as well as Internet Explorer if not better.

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25. What are the different image types you use in restoration?

If you'd like to learn more about the image types we use in the restoration, scanning, proofing and archiving processes please click here.

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26. Do you have a press / media kit?

Indeed we do, our press kit can be located here. If you need any additional files feel free to either call us at 1.866.fix.pics or contact us using our form.

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27. Are you hiring?

Please click here to visit our employment page to see if we are hiring or accepting interns.

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28.  Do you have any testimonials or clients that I can view?

 Yes we do, please click here to view them.

Other services that we offer, and services our partners offer.